The most critical problem we face today is that most people present problems but rarely provide a clear, sensible, and responsible solution. Indeed, they form the terrible side of the business world, which we call “complainant groups.” While the business world today constantly needs to promote a culture of problem-solving. History’s most outstanding leaders may have complained repeatedly, but they have all built legacies around their innate abilities. Thus reinforced problem-solving culture is to find and implement solutions to their biggest problems. Here are some steps to help you achieve this:
1. Define the scope of the problem
If the problem is beyond your control, it’s best to let it go. Focus on issues over which you have some control and can make an impact toward change.
2. Be objective
Avoid putting aside your ego and prejudices when dealing with a problem. Examine the situation objectively, taking into account the pros and cons and all the perspectives of other parties affected by it.
3. Ask questions
Often the root of problems lies in misunderstanding. Before you address a problem, ask questions and determine if you have misunderstood the problem at hand.
4. Find the root of the problem
Find the causes and roots of the problem first, then start making a list of steps you can follow to solve it.
5. Narrow down the options
Coming up with infinite solutions to a problem can be easy. Take advantage of the available resources, narrow the possibilities, and choose the best. The reason is that appropriate energy and attention can devote resources to solving the problem. We will be less likely to abandon a proposed solution simply because it does not work as planned.
6. Frame the problem in terms of a solution
The ability to frame and articulate a problem and define it as a solution is the difference between those who lead work teams in finding solutions and those who only complain. For example, the problem ID would say, “Our revenue is down, and we only have a few weeks of working capital to work through.” While the problem solver will say, “We need to turn marketing resources into a strong social media campaign to drive traffic to our e-commerce site immediately.”
While you may not eliminate “complaint groups” entirely, you can lead from above, lead by example. And reinforced problem-solving culture in your organization can be relied upon to solve problems faster and more efficiently.
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